Privacy Policy

This Privacy Policy describes how SvahaMe.ai, ("we", "us", or "our") collects, uses, and shares information when you use our AI-powered Vedic astrology web application (the "Service").

Information We Collect

Personal Information

When you use the Service, we may collect the following personal information from you:

• Date of Birth (DOB):

• We use the user's date of birth in our Vedic astrology calculations to accurately determine the positions of celestial bodies at the time of their birth. This information is crucial for generating personalized astrological insights and predictions tailored to the individual.

• Why is the user's date of birth necessary for accurate predictions?

  • The user's date of birth is fundamental in Vedic astrology as it serves as the foundation for calculating the positions of planets and other celestial entities relative to the individual's birth moment. These planetary positions play a significant role in interpreting various aspects of the user's life, including personality traits, career prospects, relationships, and more.

• Do we store the user's date of birth securely?

  • Yes, we take the security of the user's date of birth seriously. We store this information securely in our database, utilizing industry-standard encryption protocols to protect it from unauthorized access, disclosure, or misuse. Our database is hosted on Xano, a trusted platform known for its robust security measures and compliance with data protection regulations.

• Place of Birth:

• We use the user's place of birth in our calculations to accurately determine the user's timezone, which is essential for precise astrological interpretations.

• Why is the user's place of birth important for accurate astrological insights?

  • The user's place of birth helps us calculate their timezone, which influences the positions of celestial bodies at the time of their birth. This information ensures that our astrological predictions are customized to the user's specific location and time zone.

• Do we store the user's place of birth securely?

  • Yes, we prioritize the security of the user's place of birth. This information is securely stored in our database, utilizing robust encryption techniques to safeguard it from unauthorized access or disclosure. Our database infrastructure is hosted on Xano, a trusted platform renowned for its adherence to stringent security standards and data protection regulations.

• Time of Birth:

• We use the user's time of birth in our Vedic astrology calculations to precisely determine the positions of celestial bodies at the moment of their birth.

• Why is the user's time of birth crucial for precise astrological predictions?

  • The user's time of birth is crucial because it allows us to calculate the exact positions of planets and other celestial entities relative to the individual's birth moment. These precise calculations form the basis for generating accurate astrological interpretations and insights tailored to the user.

• Do we store the user's time of birth securely?

  • Yes, we take the security of the user's time of birth seriously. This information is securely stored in our database, employing robust encryption methods to protect it from unauthorized access or misuse. Our database infrastructure is hosted on Xano, a trusted platform known for its commitment to data security and compliance with privacy regulations.

Usage Information

We may collect information about how you interact with the Service, such as the pages you visit and actions you take. We utilize several third-party services to gather and analyze this data to improve our Service and provide you with a better experience:

• Posthog for Product Analytics and A/B Testing:

• We use Posthog for product analytics to understand how users interact with our Service. This helps us identify areas for improvement and optimize the user experience. Additionally, we utilize Posthog for A/B testing to experiment with different features and design changes, ensuring that we deliver the most effective and user-friendly version of our Service.

• Beam Analytics for Web Analytics:

• Beam Analytics is instrumental in providing us with comprehensive web analytics data. We analyze user behavior patterns, traffic sources, and engagement metrics to gain valuable insights into how users navigate and interact with our Service. This information allows us to make informed decisions to enhance usability and optimize our website's performance.

• Pirsch.io for Web Analytics:

• For web analytics, we use Pirsch Analytics. Pirsch Analytics is a cookie-free web analytics software that was developed according to the Privacy by Design principle. To analyze visitor flows, Pirsch Analytics uses a hashing algorithm to generate a 16-digit number as the visitor ID when the page request is received. The input values are the IP address, the user agent, the date and a salt.

• The visitor's IP address is not persisted in whole or in part, and is anonymized completely and non-reversibly by the hash. The inclusion of the date and the use of one salt per website ensures that website visitors cannot be recognized for more than 24 hours and cannot be tracked across multiple websites. A rough localization (country/city) is performed via a locally integrated database.

• Logsnag for Logging Specific User Actions:

• Logsnag enables us to log specific actions performed by users within our Service. By capturing detailed event data, we gain visibility into user activities, error occurrences, and performance issues. This information is invaluable for troubleshooting issues, identifying bugs, and continuously refining the functionality and reliability of our Service.

These third-party services help us analyze trends, monitor performance, and gather valuable insights to enhance the overall user experience of our AI-powered Vedic astrology web application.

How We Use Your Information

Providing the Service

We utilize a combination of third-party services and serverless cloud functions to provide you with personalized Vedic astrology insights based on your input:

• Third-party Service for Planetary Position Calculation:

• We partner with a trusted third-party service to calculate the planetary positions based on the user's input of date, time, and place of birth. This ensures accurate and reliable astrological calculations tailored to each individual user.

• Serverless Cloud Functions for Additional Calculations:

• All other calculations within our web application are handled by serverless cloud functions, such as those provided by Google Cloud Platform. These functions perform various computations and data processing tasks required for generating astrological charts and interpretations.

• Integration with AI Service Provider:

• Once the planetary positions are calculated, we parse the data to our AI service provider, such as OpenAI, to generate the desired output for different readings. Our AI service analyzes the planetary configurations and interprets them to provide personalized astrological insights, predictions, and recommendations for the user.

Through this integrated approach, we are able to deliver insightful, and personalized Vedic astrology readings to our users.

Improving the Service

• User Feedback Analysis:
• We analyze user feedback and suggestions to identify areas for improvement in our service. This includes assessing user preferences, identifying pain points, and implementing enhancements to enhance user satisfaction.
• Iterative Development:
• We use data collected from user interactions to inform our product development process. This involves iterating on existing features, introducing new functionalities, and refining user interfaces to ensure a seamless and intuitive user experience.
• Bug Fixing and Error Resolution:
• User data helps us identify and address technical issues, bugs, and errors promptly. By monitoring user behavior and error logs, we can prioritize and resolve issues efficiently to maintain the reliability and stability of our service.

Communication

• Service Updates and Enhancements:
• We use contact information provided by users to communicate important updates, feature releases, and enhancements to our service. This ensures that users are informed about new developments and improvements that may enhance their experience.
• News and Promotions:
• Periodic communication allows us to share relevant news, insights, and promotional offers related to our service. This may include announcements about special events, promotions, or exclusive content tailored to user interests.
• Feedback Solicitation:
• We encourage users to provide feedback and suggestions for improving our service through communication channels. This facilitates a dialogue between users and our team, fostering a collaborative approach to service enhancement and innovation.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• We may share your information with trusted third-party service providers who assist us in operating our Service.
• We may disclose your information in response to a legal request, such as a court order or subpoena, or to comply with applicable laws and regulations.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Choices

You can access, update, or delete your personal information by contacting us using the information provided below. Please note that we may retain certain information as required by law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at feedback@svahame.ai.

Last updated: 13 Jul 2024